Terms of service
These terms govern your use of SabiDoc, a telehealth marketplace connecting patients with independent, licensed doctors, therapists, and specialists in Ghana. SabiDoc is a subsidiary of Onyina Group. By using SabiDoc, you agree to them.
SabiDoc is not for emergencies
If you or someone else is in immediate danger, call 112. SabiDoc's SOS flow triages and routes urgent cases to partner facilities, but it is not a substitute for calling emergency services in a life-threatening situation.
What providers on SabiDoc can do
Doctors on SabiDoc diagnose, treat, and prescribe when medically necessary. Your provider (a licensed, independent professional, not a SabiDoc employee) decides what is right for you. A prescription, referral, or particular treatment is never guaranteed by using the platform.
Automated processing and human review
SabiDoc uses automated software for three narrow purposes only: sorting screening questions to help gauge how soon a doctor is needed, drafting a note for your provider to review and approve, and converting things like photos of lab results into structured data. This software never diagnoses and never prescribes. Every clinical decision is made by a licensed human provider, not by software, and nothing it drafts becomes part of your record until your provider has reviewed and approved it as their own.
Fees and payment
Each provider sets their own consultation fee within a platform-regulated range, shown to you before you confirm. Payment is authorized at matching and only captured once your consult is underway. If a match fails, any hold is released automatically. Short, undocumented visits are refunded by default. See How fees work for details.
Prescriptions
Every prescription issued through SabiDoc carries a unique, verifiable code. Any pharmacy (in-network or not) can confirm a prescription is genuine using that code. Verifying a prescription confirms it is real; it does not by itself confirm that a given pharmacy is legitimate. Out-of-network pharmacies carry a visible "unverified pharmacy" notice until separately vetted.
Provider verification
Providers must supply a valid license number and a photo of their current Medical and Dental Council (MDC) license renewal certificate. We check the certificate directly against the MDC's own public registry before approval; anything that doesn't match is reviewed manually by our team rather than auto-approved or auto-rejected. A provider found to have supplied false credentials will be removed from the platform.
Account responsibilities
You're responsible for the accuracy of the information you provide and for keeping your account credentials secure. Providers and pharmacies are responsible for keeping their license, registration, and contact details current. Patient accounts sign in with a phone number, verified by a one-time SMS code. Keep your phone number current, since it is how we confirm it's you.
Keeping consults on the platform
Consult chat between a patient and their provider is monitored for platform-safety purposes, including attempts to exchange phone numbers or other contact details in order to move a paid consultation off SabiDoc. Both sides are shown a notice that chat is monitored. Messages that appear to share contact information are blocked from sending, and a record of the attempt is kept for review. Repeated attempts to circumvent the platform this way may result in account action, including suspension.
Complaints
If something goes wrong with a visit, you can file a complaint from your record. Nothing is added to a provider's record, and no decision is made, without the provider first seeing the complaint and having a chance to respond.
Suspension and termination
We may suspend or terminate an account that violates these terms, including supplying false credentials, attempting to circumvent the platform as described above, or engaging in abusive or fraudulent conduct. Where reasonably possible, we'll tell you why. You can stop using SabiDoc and close your account at any time from your settings.
Limitation of liability
SabiDoc operates the marketplace connecting you with independent providers. We don't practice medicine and aren't a party to the clinical relationship between you and your provider. To the fullest extent permitted by Ghanaian law, SabiDoc isn't liable for a provider's clinical judgment, advice, diagnosis, or treatment, or for indirect or consequential loss arising from your use of the platform. Nothing here limits liability that can't lawfully be limited, including for our own gross negligence, willful misconduct, or death or personal injury caused by our own acts.
Indemnification
You agree to indemnify SabiDoc against claims, losses, or expenses arising from your breach of these terms, your misuse of the platform, or content you submit that infringes someone else's rights, except to the extent caused by our own breach of these terms.
Governing law and disputes
These terms are governed by the laws of Ghana. Any dispute arising from these terms or your use of SabiDoc should first be raised with us directly at legal@sabidoc.com. If it can't be resolved that way, it falls under the exclusive jurisdiction of the courts of Ghana.
Severability and entire agreement
If any part of these terms is found unenforceable, the rest stays in effect. These terms, together with our Privacy policy, are the entire agreement between you and SabiDoc about your use of the platform, and replace any earlier agreement on the same subject.
Changes to these terms
We may update these terms as SabiDoc develops. When we make a material change, you'll be shown what changed the next time you open the app or dashboard and asked to accept or decline before continuing: declining signs you out, and you can review and accept later to keep using SabiDoc.
Contact
Questions about these terms can be sent to legal@sabidoc.com.
