Terms of service
These terms govern your use of SabiDoc, a telehealth marketplace connecting patients with independent, licensed doctors, therapists, and specialists in Ghana. SabiDoc is a subsidiary of Onyina Infrastructure Holdings. By using SabiDoc, you agree to them.
SabiDoc is not for emergencies
If you or someone else is in immediate danger, call 112. SabiDoc's SOS flow triages and routes urgent cases to partner facilities, but it is not a substitute for calling emergency services in a life-threatening situation.
What providers on SabiDoc can do
Doctors on SabiDoc diagnose, treat, and prescribe when medically necessary. Your provider — a licensed, independent professional, not a SabiDoc employee — decides what is right for you. A prescription, referral, or particular treatment is never guaranteed by using the platform.
What our AI does — and doesn't do
SabiDoc uses AI for three narrow purposes only: asking structured screening questions to help gauge urgency, drafting a note for your provider to review and approve, and converting things like photos of lab results into structured data. AI never diagnoses and never prescribes. The clinical decision is always made by a licensed human.
Fees and payment
Each provider sets their own consultation fee within a platform-regulated range, shown to you before you confirm. Payment is authorized at matching and only captured once your consult is underway. If a match fails, any hold is released automatically. Short, undocumented visits are refunded by default. See How fees work for details.
Prescriptions
Every prescription issued through SabiDoc carries a unique, verifiable code. Any pharmacy — in-network or not — can confirm a prescription is genuine using that code. Verifying a prescription confirms it is real; it does not by itself confirm that a given pharmacy is legitimate. Out-of-network pharmacies carry a visible "unverified pharmacy" notice until separately vetted.
Provider verification
Providers must supply a valid licence number, credentials, and government ID, and are checked against the Medical and Dental Council's registration records before approval. A provider found to have supplied false credentials will be removed from the platform.
Account responsibilities
You're responsible for the accuracy of the information you provide and for keeping your account credentials secure. Providers and pharmacies are responsible for keeping their licence, registration, and contact details current.
Complaints
If something goes wrong with a visit, you can file a complaint from your record. Nothing is added to a provider's record, and no decision is made, without the provider first seeing the complaint and having a chance to respond.
Changes to these terms
We may update these terms as SabiDoc develops. Material changes will be communicated in-app before they take effect.
Contact
Questions about these terms can be sent to legal@sabidoc.com.
