How fees work
One flat fee, shown before you connect. Nothing added during or after your visit.
Every provider sets their own consultation fee within a platform-regulated range. You see the exact amount before you confirm anything. It never changes mid-consult or after.
We don't request payment at the moment of matching. The Mobile Money prompt only goes to your phone once a provider actually joins the consult. Nothing is charged before that.
If a provider never joins, no payment is ever requested. There's nothing to release or reverse. This is a hard system rule: no support ticket required.
A consult that ends in under about two minutes with no prescription, referral, or note attached is eligible for a full refund by default, unless the provider documents a legitimate reason, like referring you to in-person care.
SabiDoc consultations are private-pay and entirely separate from NHIS. That keeps pricing simple and predictable, but it also means SabiDoc fees are not an NHIS claim. They're a direct, one-time payment for that visit.
The default experience is fast-match: free, and it stays free. You describe your concern and connect with the next available, verified doctor in that specialty, usually within minutes.
If you'd rather see a specific doctor (browsing by specialty, years of experience, languages spoken, and rating before you book), that's a paid upgrade called Choose Your Doctor. Providers may set a slightly higher fee for bookings where a patient picked them specifically, reflecting the added relationship value. Fast-match isn't replaced by this. It's the free option sitting alongside it.
If you see a doctor often, a subscription can work out cheaper than paying per visit. Plus is GH₵150/month for one person, with 2 free consults every 6 months built in (each worth up to GH₵100). Family is GH₵350/month, covers up to 4 people on one plan, and includes 3 free consults every 6 months. Both are optional, cancel any time in the app.
- • The consultation itself, by chat, audio, or video
- • A digital prescription and lab referral, if medically necessary
- • A verifiable prescription code any pharmacy can check
- • An itemized receipt, saved to your record
Payment is Mobile Money-first, with card as an alternative. Fee ranges, platform commission, and no-show policy details are finalized as SabiDoc approaches launch — this page will be updated as those are locked in.
