How fees work
One flat fee, shown before you connect. Nothing added during or after your visit.
Every provider sets their own consultation fee within a platform-regulated range. You see the exact amount before you confirm anything. It never changes mid-consult or after.
We don't request payment at the moment of matching. The Mobile Money prompt only goes to your phone once a provider actually joins the consult. Nothing is charged before that.
If a provider never joins, no payment is ever requested. There's nothing to release or reverse. This is a hard system rule: no support ticket required.
A consult that ends in under about two minutes with no prescription, referral, or note attached is eligible for a full refund by default, unless the provider documents a legitimate reason, like referring you to in-person care.
SabiDoc consultations are private-pay and entirely separate from NHIS. That keeps pricing simple and predictable, but it also means SabiDoc fees are not an NHIS claim. They're a direct, one-time payment for that visit.
The default experience is fast-match: free, and it stays free. You describe your concern and connect with the next available, verified doctor in that specialty, usually within minutes.
If you'd rather see a specific doctor (browsing by specialty, years of experience, languages spoken, and rating before you book), that's a paid upgrade called Choose Your Doctor. Providers may set a slightly higher fee for bookings where a patient picked them specifically, reflecting the added relationship value. Fast-match isn't replaced by this. It's the free option sitting alongside it.
If you see a doctor often, a subscription can work out cheaper than paying per visit. Plus is GH₵150/month for one person, with 2 free consults every 6 months built in (each worth up to GH₵100). Family is GH₵450/month, covers up to 4 people on one plan, and includes 3 free consults every 6 months. Both are optional, cancel any time in the app.
SabiDoc takes a software service fee out of each consultation, and the rest is your professional fee. Ghanaian tax law requires SabiDoc to withhold statutory tax from that professional fee and remit it to the Ghana Revenue Authority on your behalf; the amount withheld is shown on your earnings statement as a credit you use toward your own annual tax return. You remain an independent contractor, solely responsible for registering with the GRA and filing your own return. See Terms of service for the full breakdown.
- • The consultation itself, by chat, audio, or video
- • A digital prescription and lab referral, if medically necessary
- • A verifiable prescription code any pharmacy can check
- • An itemized receipt, saved to your record
Payment is Mobile Money-first, with card as an alternative. Fee ranges, platform commission, and no-show policy details are finalized as SabiDoc approaches launch. This page will be updated as those are locked in.
